Pay for what your programme is ready to use.

Heroes is licensed as a base platform plus optional add-on modules. Base includes everything a programme needs to recruit and coordinate Champions, measure whether behaviour is changing, and design and run interventions. Add-on modules add the programme and network measures with board reporting, network analysis, behavioural science tooling, and risk and incident handling, and can be added as your programme is ready for them.

Each add-on module is a percentage uplift on your Base subscription. The uplift is calculated on your Base price after the volume band and any multi-year discount, so every discount you earn on Base carries through to the modules. Take all four and the Complete bundle applies a single lower uplift instead. There is no separate minimum for a module; the only minimum is five licensed roles. One dependency to know about: Network Optimisation requires Measure & Evidence, because it analyses the data that module collects, so the calculator adds both together.

Yes. A module can be removed on its own from the Billing page. Like any reduction in licensing, it takes effect at your anniversary rather than mid-term. It works the other way too: Base is what the modules run on, so cancelling Base ends every module with it.

No. A programme that buys only the base platform can still change behaviour and show the evidence. Modules are for programmes that have reached the point of needing them. Nothing you do on Base is wasted when you add a module later - the data you have already collected is what the modules build on.

Yes. Every account starts with a 28-day free trial of Base, with no credit card required. Modules are separate: you request one from inside the platform whenever you are ready, and each has its own self-serve trial. Risk & Incidents is available now; the other three are still being built. If you choose not to continue, your account simply closes and no charge is made.

No. All prices on this page exclude VAT. Where VAT applies it is added to your invoice and shown as a separate line, so the invoice total is the figure you pay.

Everything, Base and modules, is paid annually. When your 28-day free trial ends we invoice you for the first year on net 30-day terms, so payment falls due 30 days after the trial completes. An annual term fixes your rate for the term. Choose a two or three-year term and a further 10% and 15% comes off the whole package.

You can add at any point. Extra roles or modules taken in-life are pro-rated to the remaining contract term, so an upgrade lines up with your existing renewal date rather than starting a fresh cycle. Reductions are handled at your anniversary rather than mid-term: on a multi-year term paid annually you can reduce your licensed roles by up to 25% at each anniversary.

Yes. Your first invoice follows the trial on net 30 terms, and each renewal is invoiced ahead of the anniversary on the same terms, so nothing is collected without notice.

All customers have access to email support and the in-platform help documentation. We are considering additional support options for the future and will update customers as they become available.